Privacy Policy

This Privacy Policy describes how WestCosa Pool Care ("we", "our", "us"), located at 28 Sidriyat Al Hamm St, Education City, Ar Rayyan, Al Rayyan Municipality, Qatar, collects, uses, stores, and discloses personal information when you use our online platform and services. If you have questions about this policy, please contact us at info@westcosa.digital.

Last updated: September 25, 2025

1. Information We Collect

We collect personal information that you provide directly to us and certain information automatically when you interact with our site and services.

• Contact and Account Data: name, email address, phone number, postal address, billing details when you sign up for services or request quotes.
• Service Details: service preferences, pool specifications, access instructions, appointment dates and related notes needed to deliver pool care services.
• Communications: correspondence and support requests you send to us and related metadata.
• Device and Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and other analytics collected automatically.
• Payment Data: payment card or transaction identifiers processed by our payment processors. We do not store full card data on our servers.

2. How We Use Information

We use personal information for the following purposes:

• To provide, operate, and improve our pool care services and online platform.
• To communicate with you about appointments, service updates, billing, and support.
• To process payments and prevent fraud.
• To personalize and optimize your experience, including site content and marketing communications where permitted.
• To comply with legal obligations and resolve disputes.

3. Legal Bases for Processing

Where applicable (for users in regions with data protection laws such as the GDPR), we rely on one or more of the following legal bases to process personal data:

• Performance of a contract with you (e.g., to deliver services you request).
• Legitimate interests (e.g., improving services, preventing fraud, and securing our systems), balanced against your rights.
• Your consent, where we ask for it (e.g., marketing communications and certain cookies).
• Compliance with legal obligations.

4. Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect usage information and support site functionality. Cookies help with authentication, preferences, analytics, and advertising. You may manage cookie preferences via your browser settings or any cookie preference tools we provide. Disabling some cookies may affect the functionality of the site.

5. Sharing and Disclosure

We may share personal information with:

• Service providers: companies that perform services on our behalf (payment processors, scheduling platforms, analytics providers, and cloud hosting).
• Business partners: where necessary to deliver or enhance services (e.g., contractors or local technicians engaged for on-site work).
• Legal and safety: third parties to comply with laws, respond to lawful requests, protect rights, property, or safety, or investigate fraud.
• Business transfers: in connection with a merger, acquisition, or sale of assets; notice will be provided where required by law.

We require third parties to protect personal information in accordance with reasonable standards and applicable law.

6. International Data Transfers

Personal data may be processed in countries other than the country where you live. When we transfer personal data internationally, we implement safeguards to protect it, such as contractual protections and relying on permitted transfer mechanisms under applicable law.

7. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by purpose and legal requirements; when information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, restrict or object to processing, and the right to data portability. To exercise these rights, please contact us at info@westcosa.digital. We will respond in accordance with applicable law.

9. Security

We take reasonable technical, administrative, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system can be completely secure; we encourage you to use strong passwords and take care when sharing personal information.

10. Children

Our services are not directed to children under 13 (or an equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.

11. Third-Party Links and Services

Our site may contain links to third-party websites and services. This Privacy Policy does not apply to third-party practices. We encourage you to review the privacy policies of those third parties before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated policy on our site with the date it was revised. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact: